Steve from Arrowtown House Boutique Hotel
commented over 5 years ago
Does this fit both schrader & pista valves?
Emma from GrabOne Store
commented over 5 years ago
Hey Steve, hope you had a great weekend!
We've got in touch with the Kmall Team and they will be online as soon as they can to help you out :)
Karl McKnight
commented over 5 years ago
So has it been confirmed if it fits both bike type valves???
Emma from GrabOne Store
commented over 5 years ago
Sorry for the delay Steve; I haven't heard back from the merchant as yet so I have just followed this up for you now.
So sorry for the delay!
Karl McKnight
commented over 5 years ago
Still no confirm?
Emma from GrabOne Store
commented over 5 years ago
Unfortunately we haven't had a reply as yet Karl, but we are continuing to follow up and would hope for a response on this today for you both :)
Karl McKnight
commented over 5 years ago
OK thanks Emma
Steve from Arrowtown House Boutique Hotel
commented over 5 years ago
If this was a "bricks & mortar" store they would be bankrupt!
Emma from GrabOne Store
commented over 5 years ago
Sorry guys; I am continuing to chase this for you. I'm going to say I'm 90% certain this will be answered for you before 12pm today. I will be back soon! :)
Steve from Arrowtown House Boutique Hotel
commented over 5 years ago
Thanks for being persistent Emma & Team. Responding promptly to customers is an essential element of retail service. Some of these traders need a wake-up call - They are completely failing to meeting customer expectations. This reflects adversely on Grabone.
Emma from GrabOne Store
commented over 5 years ago
Hey Guys; I have now heard back from the merchant :)
They've advised this item fits schrader valves only.
Emma from GrabOne Store
commented over 5 years ago
Totally understand this feedback Steve and appreciate it being sent through.
We have already followed up with the merchant and their Rep to ensure that we get a much quicker response moving forward for any queries that come through :)