Jan Hansen-Jackson
commented over 5 years ago
Hi - what thread count is the duvet please?
Emma from GrabOne Store
commented over 5 years ago
Hey Jan - this product is high-quality polyester 1000TC :)
Michele Upjohn
commented over 5 years ago
If when I receive the duvet cover the colours are not what I have expected am I able to return this for a refund? Often colour varies in reality to how it appears in a picture.
Emma from GrabOne Store
commented over 5 years ago
Hey Michele - the Fabric Fantastic Team will be online soon to advise on their returns policy :)
Jay from Fabric Fantastic
commented over 5 years ago
Yes, return is available. cheers
Michele Upjohn
commented over 5 years ago
Hi Jay. Thank you for your response. As this is being purchased through Grab One should I return this will I get a full refund. That part of my question wasn't answered.
Emma from GrabOne Store
commented over 5 years ago
Hey Michele; once the product is returned the merchant will contact us to process the refund :)
Anna Stevens
commented over 5 years ago
Hi there, I have the same concerns about the colours and pattern of the duvet being different to the picture.
Can I please confirm the return address is:
Fabric Fantastic
PO Box 321
Moorabbin
Vic 3189
Does the refund include the cost of postage $8 and the cost or return postage?
Thanks
Anna
Emma from GrabOne Store
commented over 5 years ago
Hey Anna - the Fabric Fantastic will be back as soon as they can to confirm these details for you :)
Anna Stevens
commented over 5 years ago
Hi, can you please provide the return address for the duvet cover and the process for the refund.
Thanks
Anna
The Team from GrabOne Store
commented over 5 years ago
Hey Anna - the Fabric Fantastic will be back as soon as they can to confirm these details for you :)